What We Collect and Why We Use It
When you open an account, we collect your name, contact details, and the payment identifiers linked to your bKash, Nagad or Rocket wallet. We need this to process deposits, verify withdrawals, and match your account to the correct transaction record. We also collect device data —
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your browser type, IP address, and session timestamps — to detect unusual access patterns and protect your account from unauthorised activity. If you use our mobile interface, app-level identifiers may be collected to keep your session stable across page changes. We do not sell your personal
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data to third parties. We share data only where a payment processor needs it to clear a Rocket or Nagad transfer, or where applicable law in Bangladesh or your eligible region requires disclosure. Retention periods vary by data type: payment records are kept for as long
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as financial regulations in your jurisdiction require, while session logs are cleared on a shorter rolling cycle. You can ask us what we hold about you at any time through our support channel. Availability of any right described here depends on local law and whether your
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region is eligible for our service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.